A. Application for support
The enterprise selects the service provider
with whom the service will be delivered.
The application for support can be directly
sent by the enterprise or the service provider.
It is submitted through the web platform http://www.cheques-entreprises.be
and is processed electronically.
Following registration, a service provision
agreement should be established with a provider approved for the voucher.
When applying, the application file must
contain the following documents :
1° the
application for the voucher generated by the platform;
2° the
agreement between the beneficiary and the provider generated by the platform.
It can be supplemented by specific elements for the support applied for;
3° the «de
minimis» certificate;
4° the SME
certificate.
Complementary to the above documents, as part
of the support services aimed at monitoring the implementation of an action
plan to meet the needs identified in the context of the digital maturity audit
or diagnosis, the application also includes the digital maturity diagnosis.
The SPW Economie, Emploi, Recherche verifies
the eligibility of the application for subsidy within 5 working days, as a
maximum period of time, from the submission of the file.
After this period, the application will be
considered admissible.
B. Payment
of the share
When the subsidy is awarded, the SPW Economie, Emploi,
Recherche invites the enterprise, via the platform, to pay its share of 50% of
the eligible costs, exclusive of VAT. The enterprise
pays directly the VAT to the services provider.
Once the payment of the share has been received, an
electronic voucher equivalent to the total amount of the support is placed in
the electronic portfolio of the project leader or the enterprise available on
the platform : http://www.cheques-entreprises.be.
The electronic voucher can cover the services
performed from the date of payment of the share of the beneficiary which is the
starting date of the period within which the service must be performed.
C. Request
for payment
At the end of the service, the service provider transmits
his invoice and a services report generated by the web platform http://www.cheques-entreprises.be. The latter can be supplemented by specific elements for
the aid applied.
The invoice includes :
1° the
coordinates and the reference number of the service provider;
2° the total
amount of the invoice (exclusive of VAT);
3° a detailed
description of the services invoiced, with a distinction, where appropriate,
between the services performed within the framework of the agreement and those
which are outside the agreement;
4° the date
of the invoice.
The implementation report contains at least
the following elements :
1° the detailed
schedule of the actual days of service;
2° in case of
sub-contracting activity, the identity of the sub-contractor and the dates of
its services;
3° if need
be, a distinction between the services delivered within the framework of the
agreement and those outside the agreement, such as travel expenses;
4° the
mention : “The amount of € … corresponding to the voucher n° (number of the
voucher), will be paid by the issuer, broken down between a public intervention
of € … and a € … share paid by the beneficiary.
The balance to be paid therefore amounts to €
… and corresponds to … (e.g. : VAT, travel expenses, …)”.
The enterprise validates the service
provider’s invoice and the service report on the platform http://www.cheques-entreprises.be, within 15 working days.
The SPW Economie, Emploi, Recherche checks
the file within 15 working days before paying the service.
D. Application
and renewal of the labeling of the service providers
The service provider introduces the
application for labeling or renewal of labeling through the platform http://www.label-entreprises.be.
When applying for a label, he signs the
service provider's charter containing the minimum requirements of the service
providers resulting from the quality reference system.
The labeling conditions are published on this
platform.
The approved Reference Centre is responsible
for monitoring the quality reference system and supporting the labeling of the
service providers. It verifies the legal and financial situation of the legal
entity to which the expert who will be responsible for providing the services
belongs. A labeling for a given service provision is linked to the identified
expert.
In the case of an application for renewal of
the labeling, the service provider updates his labeling file.
The procedure for renewal of the labeling is
identical to that applicable to the labeling.
The completed application for labeling is
signed, before submission, by the representative of the legal entity (structure
through which the service provider carries out his activity) and by the
identified expert(s). The service provider thus agrees on the terms and
conditions of his labeling.
After validation of his file by the service
provider, an acknowledgement of receipt is sent to him.
The Reference Centre checks whether the
application for labeling is complete within a maximum of 5 working days from
the submission of the file.
Failing response within the time limit, the
file is deemed complete.
When the file is not complete, the Reference
Center suspends the application for labeling and informs the service provider;
the latter can complete his application and submit it to a new assessment.
If the file is not complete and re-checked
within 30 calendar days from the date of suspension, the application for
labeling is definitely canceled.
If the application meets the conditions set,
the service provider concerned is informed electronically that the file is
complete and can be processed provided he pays the cost of the labeling to the
Reference Centre, according to the terms and conditions communicated to him.
When the expertise required of the expert is
identical for several business vouchers, the labeling cost is due only once.
Payment must be made no later than 30 days
after the electronic communication indicating that the file is complete.
Otherwise, the application is canceled.
Once the payment has been received, the
Reference Centre transmits, if applicable, the labeling application file to the
SPW Economie, Emploi, Recherche for the management of the business voucher
concerned, for specific advice. The SPW Economie, Emploi, Recherche analyzes
the file.
The Reference Centre and, where appropriate,
the SPW Economie, Emploi, Recherche, responsible for submitting a specific
opinion complete the assessment of the application for labeling within 60
calendar years, as a maximum. The service provider is informed of the decision
of labeling or not.
The labeling of the service provider is
granted for a maximum duration of 3 years and in case of non-compliance with
the conditions, the labeling may be withdrawn.